General Conditions of Purchase
1. IDENTIFICATION OF THE OWNER
In compliance with the provisions of current legislation, users are informed that this website www.thepurefactory.com is owned by:
- Company name: Plantasur Trading, S.L.
- VAT NUMBER: B19616747
- Registered office: Polígono Industrial de Asegra, Calle Almería nº 7, 18210 Peligros (Granada), Spain.
- Contact e-mail: info@thepurefactory.com
Plantasur Trading, S.L. (hereinafter, The Pure Factory) makes available to users the present General Conditions of Purchase, which regulate the purchase of products through this website.
2. PURPOSE AND SCOPE OF APPLICATION
The present General Conditions of Purchase regulate the contractual relationship between The Pure Factory and the user or customer who makes a purchase through the website.
The placing of an order implies full and unreserved acceptance of these conditions by the customer.
3. USERS AND ACCESS CONDITIONS
The online store is intended exclusively for end consumers. Purchases for resale or distribution purposes are not permitted.
There are no specific age restrictions, as The Pure Factory does not market products that are regulated or subject to special legal limitations.
4. GEOGRAPHIC SCOPE OF SALES
Shipments are made only within the Iberian Peninsula, that is to say:
- Mainland Spain (excluding Canary Islands, Balearic Islands, Ceuta and Melilla)
- Peninsular Portugal
We do not ship to other territories.
5. PRODUCTS
The products offered on the website are described as accurately as possible. The images, descriptions or characteristics are indicative and may vary slightly.
All orders are subject to stock availability. In case of total or partial unavailability, The Pure Factory will inform the customer and proceed, if applicable, to refund the amounts paid.
5. PRICES
Product prices are expressed in euros (€) and include legally applicable taxes.
Shipping costs: – Are calculated according to the order. – They are clearly shown before confirmation and payment of the order. – They are not free in any case, unless expressly stated otherwise.
The Pure Factory reserves the right to modify prices at any time, without affecting orders already confirmed.
7. PURCHASING PROCESS
To place an order, the user must select the desired products and follow the online purchase process.
Once the order is completed, the customer will receive a confirmation by e-mail.
8. PAYMENT METHODS
Accepted methods of payment are:
- Bank card
- Bank transfer
The order will not be considered confirmed until the payment has been received or verified correctly.
9. SHIPMENTS AND DELIVERY TIMES
Delivery times vary according to stock availability and will be indicated during the purchase process.
The Pure Factory will not be responsible for delays attributable to causes beyond its control, such as logistical incidents, force majeure or actions of third parties.
10. RIGHT OF WITHDRAWAL
In accordance with current regulations, the customer has a period of 14 calendar days from receipt of the order to exercise his right of withdrawal, without the need for justification.
To exercise this right: – The product must be unused. – It must retain its original packaging and be in perfect condition. – The return costs will be borne by the customer.
Once the product has been received and its condition has been checked, the corresponding amount will be reimbursed using the same payment method used for the purchase.
11. RETURNS
Product returns will not be accepted: – Handled, used or damaged. – That do not keep their original packaging.
The Pure Factory reserves the right to refuse returns that do not meet these conditions.
12. LEGAL WARRANTY
All products have the legal warranty in force in Spain for new products.
The warranty does not cover damage or defects resulting from: – Improper, negligent or incorrect use. – Unauthorized tampering, modification or repair. – Normal wear and tear.
The exercise of the warranty will require the presentation of the proof of purchase.
13. BILLING
The purchase invoice will be issued only upon the express request of the customer.
Such request must be made through the contact means provided.
14. RESPONSIBILITY
The Pure Factory is not responsible for:
- Surcharges, taxes, fees or additional charges required by customs authorities or similar agencies.
- Damage resulting from improper use of the products.
15. LANGUAGE
These terms and conditions are available in several languages. In case of discrepancy, the English version shall be legally binding.
16. APPLICABLE LAW AND JURISDICTION
These General Conditions of Purchase are governed by Spanish law.
For the resolution of any conflict that may arise from the interpretation or execution of these conditions, the parties submit to the courts and tribunals of Granada, unless the consumer regulations provide another mandatory jurisdiction.